Terms & Conditions

1. Acceptance of Terms

Welcome to Zahrora. By accessing or using our website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must not use the Platform.

We reserve the right to update these Terms at any time. Your continued use of Zahrora after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and make purchases on Zahrora. By using the Platform, you represent that you meet this requirement and that all information you provide is accurate and complete.

3. Account Registration

To access certain features, you must register for a Zahrora account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Notify us immediately at +971 56 789 3009 if you suspect unauthorized access to your account. Zahrora is not liable for losses resulting from unauthorized use of your account where you have failed to safeguard your credentials.

4. Products & Pricing

Zahrora acts as a marketplace connecting buyers with independent sellers. Product descriptions, images, and prices are provided by sellers and we strive to ensure accuracy, but we do not guarantee that all information is error-free.

Prices are subject to change without notice. The price charged at the time of order confirmation is the price you will pay, subject to applicable taxes and shipping fees displayed at checkout.

We reserve the right to cancel orders placed at incorrect prices due to typographical or system errors, and any payment made will be refunded.

5. Orders & Payment

Placing an order constitutes an offer to purchase. Order confirmation does not guarantee acceptance — we or the seller may cancel an order due to stock unavailability, pricing errors, or suspected fraud.

Payments are processed through secure third-party payment gateways. By providing payment information, you authorize us to charge the total order amount including applicable taxes and delivery fees.

Zahrora wallet credits and promotional discounts are subject to their own terms and may have expiry dates or usage restrictions.

6. Shipping & Delivery

Estimated delivery times are provided at checkout and may vary based on your location and the seller. Zahrora and its logistics partners will make reasonable efforts to deliver within the stated timeframe, but delays caused by circumstances beyond our control (weather, customs, carrier issues) are not grounds for cancellation unless otherwise required by law.

Risk of loss and title for items pass to you upon delivery to the address specified in your order.

7. Returns & Refunds

Return and refund eligibility depends on the product category, seller policy, and the reason for return. Please refer to our Returns Policy page for detailed guidelines.

Refunds, where approved, will be processed to the original payment method or Zahrora wallet within a reasonable timeframe. Shipping costs may be non-refundable unless the return is due to a defective or incorrect item.

8. Seller Obligations

Sellers on Zahrora agree to list only genuine products, fulfill orders promptly, and comply with all applicable laws. Zahrora reserves the right to suspend or remove sellers who violate platform policies or receive consistent negative feedback.

9. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms.
• Post false, misleading, or fraudulent content or reviews.
• Attempt to gain unauthorized access to Zahrora systems or other users' accounts.
• Use automated tools (bots, scrapers) to access the Platform without permission.
• Interfere with the proper functioning of the Platform or other users' experience.
• Resell products purchased on Zahrora in violation of seller or brand restrictions.

10. Intellectual Property

All content on Zahrora — including logos, text, graphics, software, and design — is owned by Zahrora or its licensors and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Zahrora and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including loss of profits, data, or goodwill.

Our total liability for any claim related to the Platform shall not exceed the amount you paid to Zahrora for the relevant order in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Zahrora from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Platform, or infringement of any third-party rights.

13. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which Zahrora operates, without regard to conflict of law principles. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be submitted to the competent courts or arbitration as applicable.

14. Contact Information

For questions about these Terms & Conditions, please contact us:

Zahrora — Customer Support

Phone / WhatsApp: +971 56 789 3009

Email: support@zahrora.com