Privacy Policy

1. Introduction

Zahrora ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use any of our services.

By using Zahrora, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our platform.

2. Information We Collect

We may collect the following types of information when you use Zahrora:

• Personal details such as your name, email address, phone number, and delivery address.
• Account credentials used to register and sign in to your Zahrora account.
• Payment-related information processed securely through our payment partners (we do not store full card details on our servers).
• Order history, wish lists, cart contents, and product preferences.
• Device and usage data including IP address, browser type, operating system, and pages visited.
• Communications you send to us, including customer support messages and feedback.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery and payment confirmation.
• Create and manage your Zahrora account.
• Provide customer support and respond to your inquiries.
• Send order updates, promotional offers, and service notifications (you may opt out of marketing emails at any time).
• Improve our website, products, and user experience through analytics.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With sellers and logistics partners to fulfill your orders and arrange delivery.
• With payment processors to complete transactions securely.
• With service providers who assist us in operating our platform (e.g., hosting, analytics, email delivery), bound by confidentiality agreements.
• When required by law, regulation, court order, or government request.
• To protect the rights, property, or safety of Zahrora, our users, or the public.

5. Cookies & Tracking Technologies

Zahrora uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality.

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal exceptions.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

9. Children's Privacy

Zahrora is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of Zahrora after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Zahrora — Privacy Team

Phone / WhatsApp: +971 56 789 3009

Email: privacy@zahrora.com